Ensuring Your Holiday Magic Arrives Safely & Shines Brightly
Welcome to Northlight Sale Store, where we curate timeless Christmas decorations, elegant ornaments, and festive essentials to make your season sparkle. We are dedicated to providing a seamless and joyful experience, from the moment you browse our collections to the unwrapping of your treasures. This policy outlines our shipping and returns processes, crafted with care and clarity to ensure your complete satisfaction.
Our Shipping Promise: Bringing Holiday Cheer to Your Doorstep
We carefully handpick and pack every item with the festive spirit it deserves. Here’s how we deliver joy to your home:
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order is on its way.
Shipping Methods & Delivery Times
We proudly serve a global family of holiday enthusiasts (excluding a few remote regions in Asia and elsewhere). Please see your shipping options below:
- Standard Shipping: Shipped via DHL or FedEx.
- Delivery: 10-15 business days after shipment.
- Cost: A flat rate of $12.95.
- Free Shipping: Available on orders over $50, shipped via EMS.
- Delivery: 15-25 business days after shipment.
Please note: Delivery times are estimates and may vary slightly due to customs or seasonal carrier delays. International customers are responsible for any applicable customs duties or taxes imposed by their country.
Our Returns & Exchanges Promise: Honoring Your Holiday Spirit
Just as we wrap each gift with attention, we handle your returns with meticulous care. Our policy is designed to be straightforward, transparent, and infused with festive understanding.
Key Policy Summary
- Return Window: You have 15 days from the date you receive your item to initiate a return or exchange.
- Condition: Items must be in original, unused, and unassembled condition, in their original packaging with all tags, accessories, and manuals included.
- Proof of Purchase: Your original packing slip or order confirmation email must accompany the return.
- Non-Refundable: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective item.
Step-by-Step Return & Exchange Process
- Review Eligibility & Prepare Your Item
Ensure your item meets the conditions above. Please note the following items, due to their personalized or consumable nature, are considered final sale and cannot be returned or exchanged:
- Personalized or Monogrammed Christmas Ornaments & Stockings: These are crafted uniquely for you, carrying a one-of-a-kind charm.
- Opened Christmas Wrapping Paper & Supplies: Once opened, they become part of your personal gift-giving story.
- Food-Related Christmas Dining & Entertaining Items (e.g., used serving ware, opened candle sets) for health and safety reasons.
- Any item damaged due to misuse or not following care instructions.
- Contact Our Festive Care Team
Within the 15-day window, please email us at [email protected]. Use the subject line: Return/Exchange Request – Order #[Your Order Number]. Include your order number, product details, reason for the request, and your preferred resolution (refund, exchange, or store credit). Our team will respond promptly with instructions and a Return Merchandise Authorization (RMA) number.
- Ship the Item Back to Us
Securely pack the item, preferably in its original packaging. Clearly mark the RMA number on the outside of the package. Use a trackable and insured shipping service, as we cannot be responsible for items lost or damaged in transit. Ship to our store address:
Northlight Sale Store
6040 West Kings Avenue
Glendale, US 85306 - Our Inspection & Your Resolution
Upon receipt, our team will inspect the returned item within 3-5 business days. Once approved, we will process your chosen resolution:
- Refunds: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Please allow 7-10 business days for the refund to appear in your account after we process it; timing depends on your financial institution.
- Exchanges: The replacement item will be shipped as soon as possible. You will receive a new tracking number. Any price difference will be settled via a partial charge or refund.
- Store Credit: An electronic gift card will be emailed to you for future use, extending the holiday cheer to your next celebration.
Damaged or Incorrect Items
If your order arrives damaged or is incorrect, please contact us at [email protected] within 48 hours of delivery. Include photos of the damaged item and its packaging. We will arrange a prepaid return label and expedite a replacement or full refund at no cost to you.
International Returns
For our global family outside the United States, customers are responsible for any return shipping costs, customs duties, or taxes incurred when sending items back to our US warehouse. Refunds will be issued for the product cost only, not for the original international shipping fees.
Questions? Our Festive Care Team is Here for You.
Email: [email protected]
Store Address: Northlight Sale Store, 6040 West Kings Avenue, Glendale, US 85306
We are committed to ensuring your experience with Northlight Sale Store is filled with the trust, joy, and timeless charm that defines the holiday season. Thank you for being part of our story.