Welcome to the Northlight Sale Store FAQ! Here, we aim to bring clarity and joy to your holiday shopping experience, just like the effortless magic we strive to deliver with every ornament and decoration.

🎄 About Our Products & Store

What kind of products does Northlight Sale Store offer?
We are your curated destination for creating a complete holiday wonderland! Our collection spans six festive categories: Christmas Decorations, Christmas Dining & Entertaining, Christmas Ornaments, Christmas Outfits, Christmas Trees, and Christmas Wrapping Paper & Supplies. From hand-painted Wondershop™ ornaments to National Tree Company centerpieces, we select each item for its quality, style, and ability to spark joy.
What is the style and quality of your products?
Our store style is curated, festive, and tradition-focused, designed for those who appreciate a seamless blend of classic charm and reliable quality. We meticulously choose products that are durable, stylish, and perfect for families, hosts, and tradition-lovers looking to build or enhance their holiday celebrations.

📦 Ordering, Shipping & Delivery

How long does order processing take?
Our team in Glendale springs into action the moment you order! All orders are processed within 1-2 business days. You’ll receive an email confirmation immediately after purchase and a shipping notification once your carefully packed items are on their way.
What shipping options do you offer?
We offer two reliable options tailored for your convenience:

🚚 Standard Shipping: A flat fee of $12.95 via DHL or FedEx. Your package will arrive in 10-15 business days after shipment.

🎁 Free Shipping: Available on all orders over $50! This service uses EMS (Economy Mail Service) and delivers in 15-25 business days after shipment. It’s perfect for stocking up on wrapping paper, ornaments, or completing your dining set!
Where do you ship to?
We are thrilled to spread holiday cheer globally! We ship to most countries worldwide. However, deliveries to some parts of Asia and a few remote regions may be restricted. Our checkout system will automatically confirm if we can deliver to your address.
Are there any additional fees for international orders?
Please note that any customs duties or import taxes are the responsibility of the recipient, as determined by your country’s regulations. Our prices do not include these potential fees.

💳 Payments & Security

What payment methods do you accept?
To ensure a seamless checkout, we accept all major credit cards: Visa, MasterCard, and JCB, as well as PayPal. Your transaction is secure and protected.

♻ Returns & Exchanges

What is your return and exchange policy?
We stand by the quality of every item. If something isn’t perfect, we’re here to help. We accept returns and exchanges within 15 days of you receiving your order. Items must be in original, unused condition with all tags and packaging intact.
How do I start a return or exchange?
The process is simple! Please contact our friendly customer care team at [email protected]. We’ll guide you through the easy steps with warmth and efficiency.

👨‍👩‍👧‍👦 Customer Service

How can I contact customer service?
Our dedicated team, based in Glendale, US, is filled with holiday spirit and ready to assist! For any questions about your order, delivery, or our products, please email us at [email protected]. We strive to respond with the same care we put into packing your decorations.
What is your company address?
You can find us at:
Northlight Sale Store
6040 West Kings Avenue
Glendale, US 85306
Our Commitment to You: Just as we meticulously select each item for your holiday magic, we are equally dedicated to ensuring your shopping experience is delightful, dependable, and completely stress-free—from the first click to the unboxing joy.
With warmth and joy,
The Northlight Sale Store Team
Serving the World with Holiday Cheer